WestRock Quality / Continuous Improvement Manager in Tewkesbury, United Kingdom

Quality / Continuous Improvement Manager

Multi Packaging Solutions (MPS) is a print-based specialty packaging business within WestRock that focuses on healthcare and high-end consumer markets, including confectionery, cosmetics, premium spirits and media packaging. This business provides its customers with an extensive array of premium folding cartons, inserts, labels and rigid packaging across a variety of substrates and finishes. For more information, visit www.westrock-mps.com.

For our prestigious Pharmaceutical leaflet and booklet printing plant in Tewkesbury we have an exciting opportunity for an experienced

Quality / Continuous Improvement Manager

The role focuses on compliance, customers and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. There are 5 direct reports.

How You Will Impact WestRock MPS

· Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement to ensure the highest quality product Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement to ensure the highest quality product

· Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice, ISO9001, PS9000 and environmental standards Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice,ISO9001, PS9000 and environmental standards

· Manage the customer complaints procedure implementing corrective and preventive actions (CAPA) developing strong customer relations and ensuring successful customer audits Manage the customer complaints procedure implementing corrective and preventive actions (CAPA) developing strong customer relations and ensuring successful customer audits

· Develop and maintain a certified and Integrated Quality and Environmental Management SystemDevelop and maintain a certified and Integrated Quality and Environmental Management System

· Drive improvement activities to support quality and financial performance, lead key improvement projects evolving through customer requirements, legislative changes and amendments of the Pharmaceutical code to ensure compliance with standards and accreditation auditsDrive improvement activities to support quality and financial performance, lead key improvement projects evolving through customer requirements, legislative changes and amendments of the Pharmaceutical code to ensure compliance with standards and accreditation audits

· Draft, review and implement changes to our quality system, standard operating procedures and policies to satisfy customer and third-party requirementsDraft, review and implement changes to our quality system, standard operating procedures and policies to satisfy customer and third-party requirements

· Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvementProvide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement

· Deliver GMP, FSC, Environmental and H&S training to all employees as requiredDeliver GMP, FSC, Environmental and H&S training to all employees as required

· Support introduction of new equipment on site and validation processes to meet safety and customer expectationsSupport introduction of new equipment on site and validation processes to meet safety and customer expectations

What You Need To Succeed

· 5+ years in a Quality role at a senior or management level5+ years in a Quality role at a senior or management level

· Experience in a manufacturing/production environment ideally with experience within a pharmaceutical environment and knowledge of Industry standards and guidelinesExperience in a manufacturing/production environment ideally with experience within a pharmaceutical environment and knowledge of Industry standards and guidelines

· Working and audit knowledge of ISO 9001, PS 9000, 18001 and 14001Working and audit knowledge of ISO 9001, PS 9000, 18001 and 14001

· Internal Auditor qualificationInternal Auditor qualification

· H&S qualification desirableH&S qualification desirable

· Demonstrable experience of leading change and implementing continuous improvement processesDemonstrable experience of leading change and implementing continuous improvement processes

· Supervisory experience Supervisory experience

· Demonstrable experience of validating new equipment and processesDemonstrable experience of validating new equipment and processes

· Knowledge of Good Manufacturing Practices (GMP)Knowledge of Good Manufacturing Practices (GMP)

· Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement TechniqueProject management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique

· Root cause analysis and problem-solving techniques Root cause analysis and problem-solving techniques

· Customer relations skillsCustomer relations skills

· Skilled in information handling, analysis and presentationSkilled in information handling, analysis and presentation

· Competent in using Microsoft Office packagesCompetent in using Microsoft Office packages

What We Offer

Attractive salary circa £37-42K, reflecting skills, competencies and potential

26 days holiday

A corporate culture based on integrity, respect, accountability and excellence

A role in which you can prove and further develop your skills

Work in a multinational context - international clients and project teams

Lean Six Sigma/Quality/Safety

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.

Quality / Continuous Improvement Manager

United Kingdom-Tewkesbury

req4692