WestRock Collections Team Lead in Nottingham, United Kingdom

MultiPackaging Solutions is a print-based specialty packaging business within WestRock that focuses on healthcare and high-end consumer markets, including confectionery, cosmetics, premium spirits and media packaging. This business provides its customers with an extensive array of premium folding cartons, inserts, labels and rigid packaging across a variety of substrates and finishes. For more information, visit www.westrock-mps.com .

For our office in Nottingham we are currently looking for an experienced

Collections Team Lead

How You Will Impact WestRock MPS:


Ensure all past dues accounts are collected in line with corporate policy + Own the collection process + Provide direction and assistance to other organisational plants regarding accounts receivables policies and procedures + Manages the team + Ensures that regular on-going communication occurs with employees to create awareness of business objectives, communicate expectations, and recognize performance + Participates in the employee performance appraisal process, providing feedback as needed + Create and maintain department documentation + Generates and provides accurate and timely results in the form of reports, presentations, etc. + Point of escalation for Collection team + Ensure smooth running of collections function + Partner with the AR team and wider business to ensure error-free and in a timely manner + Interact and support 3rd party service provider + Ensure the accuracy of all charges and credits to the various accounts + Follow up on all overdue accounts as required + Review and manage all account queries and disputes + Provide cover and support to collections as required + Any other responsibilities as directed by European Shared Service Manager

What you need to succeed:


Min. 2 years of experience in managing collections functions + Experience in B2B Collections environment + Strong communication skills and experience in interacting with both external customers and internal divisions + Be able to proactively build relationships with customers and departments + Must be very organized and systematic in approach to work + Advanced MS Excel, Word and Power point + Must have good time management skills and be able to meet strict deadlines + ICM level 4 or above desirable but not essential (if qualified by experience) + Willing to travel as required

What we offer:


Attractive salary + incentive, reflecting skills, competencies and potential + A corporate culture based on integrity, respect, accountability, and excellence + A role in which you can prove and further develop your skills + Work in a multinational context - international clients and project teams

Finance and Accounting

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.

Collections Team Lead

United Kingdom-Nottingham