WestRock Sr Customer Master Data Analyst in Duluth, Georgia

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Sr Customer Master Data Analyst -Duluth, GA

The opportunity:

This position maintains the integrity of the Customer Master data in multiple computer systems for the WestRock company. This includes creating new and making changes to customer master data within the ERP and legacy systems for the entire organization. The position ensures that data is entered accurately and efficiently and conform to WestRock policies, and that appropriate approvals are obtained.

How you will impact WestRock:

Lead for the AR data integration efforts

Liaison with IT, local plants, and divisions on customer data issues (bill to, ship to, payment terms issues) and implementing changes where needed

Document workflows between ERP system and Local systems and identify and address gap’s in system communications

Work with the CRM system (salesforce.com) and document processes

Driving controls and restriction at local system level

Identify areas for improvement and automation

Enhancing Customer back-end servicing experiences

Must possess the ability to work in multiple computer systems

Sets up new bill to customers within customer master in JDE

Sets up new ship to customers within address book in JDE

Sets up bill to/ship to customers in legacy systems AS400, Radius, Corp 986)

Analyzes requests to determine plant needs for customer setup

Make customer name and address changes in systems

Work with customer service to determine set up needs

Update invoicing data in legacy systems

Manage the WestRock portal inbox and Salesforce inbox

Manage the 1101customer setup

Maintain the customer information within the framework of the policy

Work with team on major projects including setting up new ship to and bill to locations and updating data fields

Document standard business processes

What you need to succeed:

3-5 plus years working with Customer Master data

Experience working with Customer Master data with a Large corporation with multiple systems

A bachelor’s degree in Business

Work in a fast-paced environment with a strong sense of urgency


Ability to document processes, analyze requests and make decisions

Ability to learn and work in multiple computer systems - JDE, Radius, Kiwi, Salesforce, AS400, SOM experience a plus

Effective communication skills

Proficiency in Excel and other Microsoft office products

What we offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans

Finance and Accounting

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.

Sr Customer Master Data Analyst